Northern Rewards Terms + Conditions
Thank you for reviewing the Terms and Conditions (“Terms”) for the Northern Tool Rewards® program (the “Program”). These Terms are between you and Northern Tool & Equipment Company, Inc, Northern Tool & Equipment Catalog Company, LLC and any of our subsidiaries or Affiliates (“NTE,” “we,” “us,” or “our”) and govern our respective rights and obligations. You become a Northern Rewards member by enrolling in or participating in the Program.
Participation in Northern Rewards is subject to Northern Tool + Equipment’s Terms and Conditions, including applicable disclaimers, limitation of liability provisions, governing law provisions, and dispute resolution requirements, which are incorporated into these Program Terms by reference.
The Terms, together with applicable terms related to any promotional offers provided to you for use with the Program, constitute the entire agreement between you and NTE related to the Program. By enrolling in the program, you agree to be bound by these terms. No purchase is necessary to become a Northern Rewards member.
A. Pilot Program Participation
Northern Rewards is currently being offered as a limited pilot program. During the pilot period, enrollment is available to eligible customers whose primary address on file is located in Minnesota, Louisiana, or Florida.
Once enrolled, Members may earn Points and redeem Rewards at any participating Northern Tool + Equipment retail store, on northerntool.com, and through the our contact center regardless of the Member’s state of residence or the location where a purchase is made.
Northern Tool + Equipment reserves the right to modify, expand, limit, suspend, or terminate the pilot program, including enrollment eligibility criteria, at any time and in its sole discretion.
B. Eligibility
Age -Program membership is open to individual U.S. residents (50 states, DC, and Puerto Rico) at least 18 years of age. During any pilot period, enrollment eligibility may be limited to residents of select states or geographic areas as described in these Terms or other Program communications.
C. E-Mail, Text, Electronic Communications, Direct Mail and other Contact Information
By enrolling in the membership, you are also agreeing to receive marketing- and product-related and communications from us. Such communications may be in a variety of forms, including e-mails, text messages, and physical mailings to your address. You also agree and acknowledge that NTE will communicate with you about Program changes, rewards and promotional materials via e-mail. You are responsible for ensuring that we have a valid e-mail address and phone number that is capable of receiving text messages. To change the contact information for your account, please contact us at 1-800-222-5381. Should you wish to stop receiving promotions-related communications, you may do so at any time by following the opt-out directions in a marketing email, direct mail, or mobile communication that you receive from us or provide your request and current contact information through our customer care number at 1-800-222-5381 and indicating your preferences for receiving communications. In the event that you decline to receive promotions-related communications, we will continue to communicate with you regarding Program-related matters.
D. Preferred Corporate Accounts
Membership in the Northern Rewards is not eligible on any Preferred Corporate Managed account purchases. Corporate Accounts include Northern Preferred, Platinum Preferred and Great Plains clients.
E. Participating Stores and Locations
Program membership is valid at participating NTE retail stores, northerntool.com, and other select NTE properties (together, “Participating Properties”). Once enrolled, Members may earn Points and Redeem Rewards at any Participating Property regardless of the Member’s state of residence or enrollment location.
Certain products, services, offers, and transactions may not be eligible to earn Points or redeem Rewards. NTE reserves the right to designate eligible and ineligible products, services, offers, and transactions at its sole discretion.
F. Redemption Opportunities
Members may use points received under the Program toward the issuance of a reward value to be applied toward qualifying purchase offered at Northern Tool + Equipment. We may identify certain products and offers which are ineligible for purchase with points or rewards. Rewards may be used at select NTE retail stores, over the phone and northerntool.com.
G. Receiving Points
Except for Non-Qualifying Purchases identified below, you may receive points for Northern Rewards on purchases for your personal use at any of the Participating Properties. However, we may identify, in our sole discretion, certain products and offers that are not eligible for receiving points. Points may only be earned through a registered Northern Rewards account.
Point amount shown on hold is not final. Final points will post to a member’s account on shipment date. Points may take up to 48 hours to post after ship date If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account.
Northern is not responsible for delays in point posting or reward redemption caused by system outages, maintenance activities, or technical issues.
Refer-A-Friend Bonus Qualified Referrals
1. Qualified Referral must:- Natural person (i.e., no businesses, legal entities or pets) located in the 50 United States, or D.C. Puerto Rico;
- Create a Northern Tool + Equipment account and Northern Rewards Loyalty Account
- Make a purchase using your custom referral link or other methods supplied by us that allow for proper tracking of referrals;
- Place an order within a reasonable period of time with a subtotal that is greater than a stated minimum; and
- Consent to and comply with the General Terms and Conditions
- The credit amounts change from time to time and will be set forth on our referral site (“Referral Site”). The applicable credit amounts are set to the value displayed on the Referral Site at the time the invitation was sent to the Referee to participate in the Referral Program.
- By participating in the Referral Program, (i) as a Referrer, you represent and warrant that you have a personal relationship with your Referee(s) or otherwise have the necessary consents to submit their information to the Referral Program; and (ii) as a Referrer or Referee, you will comply with all applicable Company policies and terms, and any and all applicable laws, rules and regulations in your participation in the Referral Program.
- The following is a non-exhaustive list of activities that are not permitted and that will disqualify Referrers and Referees from earning credits through the Referral Program: (i) self-referral; (ii) making purchases on behalf of another or under an account that is not yours; (iii) creating fake accounts, blogs, web pages, profiles, websites, links or messages; (iv) any bulk email distribution, submission or distribution to strangers, or any other promotion that would constitute or appear to constitute unsolicited commercial email or "spam"; (v) posting your referral link on any page that is not owned and controlled by you, including, but not limited to, any merchant, Facebook, or forum page; (vi) bidding on any keywords containing Company marks or common misspellings thereof; (vii) placement of our logos or mention of our trademarks or tradenames in any ad text, extensions or banner ads; (viii) paid advertising for the purpose of generating traffic directly to your referral link; (ix) misleading or attempting to mislead anyone in connection with the Referral Program, including, but not limited to, misrepresenting your relationship with us or posing as our representative in an official capacity; and (x) taking any action or making any content that is disparaging or defamatory to us. Multiple accounts created with the same name, address, email address or other identifying feature may be flagged as fraudulent referrals. Referral Credits are not valid for cash or cash equivalent or previously paid product purchases. No exchange of value for the Referral Program invitation or any Referral Credit (whether cash, product or barter) is allowed, and Referral Credits cannot be transferred to other people or accounts.
5. The amount of Referral points that you may receive and the time period in which you may earn Referral points are subject to limitation.
6. Existing NTE accounts are not eligible. Refer a friend rewards valid only for new customers.
7. Reservation of Rights
- We reserve the right to withhold, deny or cancel any Referral Points and/or terminate your account if Company, in its sole discretion, deems any Referral Points as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with these Referral Program Terms, the General Terms and Conditions or any other applicable law or regulation. Our decisions are final.
Product Review Bonus Qualified Reviews
Submit a verified review of any product that you've purchased from NTE and we'll reward you with Northern Rewards Points per review, limited to 5 text product reviews and 5 video/photo product reviews per month. The point amounts change from time to time and will be set forth on our website.
1. Submit a Verified Review- (a) Twenty-one (21) days after your purchase, Northern Tool + Equipment will send an email to the email address associated with your purchase, inviting you to review the product.
- (b) To earn Northern Rewards points, reviews must be submitted through the review invitation email. Reviews submitted directly on a product page are not eligible for points.
- (c) Your review will be published if it has been approved.
- (a) All reviews eligible for Northern Rewards Points must be submitted and dated after Northern Rewards Program Member joins Program. Reviews published before joining Northern Rewards will not earn Points.
- (b) Customers submitting a review of an item must use the same Northern Rewards email account that they used when purchasing the item from NTE.
- (c) All reviews must be submitted after the order containing the reviewed item has been fulfilled. Reviews submitted before the order has been fulfilled will not be accepted. Also, reviews will not be accepted if the review is submitted 12 months after the order containing the reviewed item was fulfilled.
- (d) Reviews of items contained in shipments classified as "undeliverable" will not be accepted. Reviews may be accepted and eligible to earn Northern Rewards Points after a reshipment has been arranged and fulfilled.
- (e) Once submitted, reviews cannot be modified. Requests to modify or remove reviews will not be entertained.
- (f) Customers may only earn Northern Rewards Points once per item. If the customer chooses to write additional reviews of the same product, they may do so, but the additional reviews will not earn the customer additional Northern Rewards Points. Only the first review that a customer submits of a specific product is eligible to earn Northern Rewards Points.
- (g) Points can take up to 48 hours after review is submitted to post to member’s account
- (h) NTE reserves the right to change all terms and conditions of, and to withdraw this program without prior notice. Should there be any disputes, NTE’s decision is final.
- (i) All submitted reviews are subject to the terms set forth in our Terms of Use.
Special Offers
NTE may from time to time, in its sole discretion, provide select Participants the opportunity to, on a limited time basis, earn Points in other ways (such as through other offers and activities we make available) that will be independent of the ability to earn Points for every dollar of Eligible Purchase spend (each, a “Bonus Opportunity”). The terms and conditions that apply to each Bonus Opportunity will be determined by NTE in its sole discretion. NTE will make efforts to notify eligible Participants of any Bonus Opportunity available to them and such notification will contain the terms and conditions associated with the Bonus Opportunity. Notification of the Bonus Opportunity may be made through email, deemed acceptable by NTE in its sole discretion. Please check the terms and conditions of any Bonus Opportunity carefully, as there may be important conditions or limitations associated with the Bonus Opportunity and/or its Points.
H. Point Redemptions
A purchase is required to redeem points. Reward points may be redeemed in-store, online or over the phone and are subject to availability of reward items. If you wish to redeem points in-store, please contact the NTE retail location at which you wish to redeem points to check rewards item availability. To redeem your points online, log into your Northern Rewards account, add the eligible reward from the drop down Redeem Points tab during check out. To redeem your points over the phone let the call center representative know your loyalty account information.
Members must accumulate at least 500 valid Points to earn their first reward. Members may redeem Points for the corresponding Reward Value amount, as detailed below:
- Redeem 500 Points: $5 Reward
- Redeem 1,000 Points: $10 Reward
- Redeem 2,000 Points: $20 Reward
- Redeem 5,000 Points: $50 Reward
- Redeem 10,000 Points: $100 Reward
- Redeem 20,000 Points: $200 Reward
Once Points are posted to a Member’s Account, the Member’s available Reward value will appear at checkout. Members may then elect to apply the Reward value to their purchase. The system will calculate and display the Member’s remaining Points after Reward is claimed. Purchase subtotal must exceed the reward value being redeemed. Discount is allocated across all qualifying items in transaction. When a member returns an order or item where a Reward was applied, the points associated with the Reward will be issued back to the customer’s account. If an order or item is canceled where a Reward was applied, the points associated with the Reward will be issued back to the customer’s account. Points may not be applied to prior purchases nor towards the purchase of Northern Tool + Equipment Gift Cards, Advantage memberships, shipping, tax or rebill orders. Northern Tool + Equipment may determine, in its sole discretion, to restrict the redemption of Points with respect to certain products. Except where required by law or provided for in these Terms & Conditions, Points have no cash value and no exchange rate to any market currency, and are not your property. Loyalty rewards of any kind cannot be applied on fees, Gift Card, for tax, on warranties, or Parts and Service Fees from Mekanix Choice. Other restrictions may apply.
I. Membership Tiers
The Program has multiple levels of membership. The thresholds for each level will be according to charts or other information published and updated by NTE from time to time. Tier status is determined on a calendar-year basis (January 1–December 31) and is based on Net Spend, defined as the total purchase amount actually shipped to the member within the qualification period minus returns, refunds, price adjustments, chargebacks, taxes, fees, and shipping. Spend is credited on the ship date, not the order date; for split shipments, each portion credits on its respective ship date, and any items shipped after December 31 credit toward the following calendar year’s qualification period.
Customers will gain status into that tier for the remainder of that calendar year and the following year. For example, a member who reaches 2X Points Member status on July 1, 2027 will retain that status through December 31, 2028. NTE may choose to confer status on members based on certain purchase behaviors or other nondiscriminatory criteria (dates and benefits may vary for people who are invited to join). If you qualify for such status or if you are invited to join, we will notify you.
1X Points Member: Member spends $0-$999 within the calendar year. 1X Points Member members earn 1 point for every $1 spent on qualifying purchases. No purchase is required to be part of this tier
2X Points Member: Member spends $1,000-$2,499 within the calendar year. 2X Points Member members earn 2 points for every $1 spent on qualifying purchases.
3X Points Member: Member spends $2,500+ within the calendar year. 3X Points Member members earn 3 points for every $1 spent on qualifying purchases.
Points are credited on the ship date, not the order date; for split shipments, each portion credits on its respective ship date. Points may take up to 48 hours to post after ship date.
J. Point Expiration
Points expire three hundred sixty five (365) days from the last account activity date. Account activity means a qualifying purchase made with your Northern Rewards membership (linked to your account), issuance of Northern Rewards program points for incentivized actions (example: Refer A Friend), reward certificate redemption (in store or online), or self-issuance of a reward certificate where you select the reward certificate amount and issue it (“Account Activity”). Logging into your account, by itself, is not considered “Account Activity.”
K. Additional Benefits
2X Points Member and 3X Points Member members will receive a single free monthly "Workin’ Lunch” promotion. A one-time use promotional coupon applies only to items currently offered for the promotion. This includes one Iowa Smokehouse Meat Stick and one 8.4 oz. Red Bull beverage. Offer valid while supplies last. Northern Tool reserves the right to substitute products of equal or greater value. Coupon cannot be used in conjunction with any other promotion, discount, markdown, or coupon. Coupon has no implied warranties, is not redeemable for cash, is nontransferable and cannot be replaced if lost or stolen. Void if altered, defaced, copied, transferred, or sold (through any online auction or otherwise). Limit one Coupon per transaction. Not valid on: northerntool.com; previous sales; or multiple transactions. Coupon can’t be used to make payments on any charge or credit account. Northern Tool + Equipment reserves the right to withdraw the Coupon at any time for any reason. Coupon expires on the last day of the month.
L. How to Keep Your Account Active
To remain eligible for the Program, you must maintain an active account. Account activity means a qualifying purchase made with your Northern Rewards membership (linked to your account), issuance of Northern Rewards program points for incented actions (example: Refer A Friend), reward certificate redemption (in store or online), or self-issuance of a reward where you select the reward value amount and issue it (“Account Activity”). Logging into your account, by itself, is not considered “Account Activity.”
Points expire after 365 days of no Account Activity. Accounts with no Account Activity for 24 consecutive months may be closed. You may return your account to active status at any point during the 24-month period by simply engaging in Account Activity. If you wish to be a member in the Program after you are terminated, you must create a new Northern Rewards account.
M. Resellers
Resellers are excluded from the Program and from receiving points. If we mistakenly issue points for resale purchases, we reserve the right to deduct those improperly awarded points and/or to invalidate improperly issued reward certificates, as well as to terminate such accounts.
If you are found, in our sole discretion, to be a reseller, your account may be terminated in accordance with Section 8 below.
N. Limitations
You may not transfer or assign your Program membership or any Program benefits. Only one Program membership will receive points in any one transaction. Membership cards, points, and reward certificates have no monetary value and may not be transferred. Only one membership may be provided per customer. Northern Rewards accounts created or used for professional reselling activities are not eligible to earn or redeem Northern Rewards points. Additional restrictions may apply to NTE employees.
O. Membership Cancellation
You may cancel your membership in the Program at any time by contacting us at 1-800-222-5381. If your membership is canceled (either by you or by NTE), you will forfeit any remaining points. Cancellation of your membership will not result in erasure of any information provided by or gathered regarding you.
Returns, cancellations, refunds, or other adjustments may cause a negative point balance.If your account has a negative points balance, we may immediately cancel or reverse any or all outstanding points as well as issued reward certificates.
We may not issue you any points or reward(s) if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or those of another customer. We also reserve the right to deny future membership if we deem your conduct to violate these Terms.
Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
P. Member Communications
You may view your membership activity online at northerntool.com/sign-in. For information about your membership, contact us at 1-800-222-5381 with your customer ID or email address.
Q. General Program Information
The Northern Rewards Program is brought to you by Northern Tool & Equipment Company, Inc, Northern Tool & Equipment Catalog Company, LLC and any of our subsidiaries or Affiliates. Northern Rewards and other logos and taglines are the intellectual property of Northern Tool & Equipment Company, Inc., and others under controlled conditions. Program Terms are void where and to the extent prohibited by law. Taxes may apply where required by law. Northern Rewards is a separate program from Northern Advantage and the Northern Tool Mastercard program.
Northern Tool reserves the right to adjust, reverse, or cancel points, rewards, tier status, or promotional earnings resulting from system errors, fraudulent activity, abuse, returns, cancellations, or violations of Program Terms.
We may, in our discretion, change these Terms, northerntool.com Terms and Conditions, Privacy Policy, or any aspect of Program membership at any time without notice. These changes may include, but are not limited to, change in earning rates, change in redemption values, elimination or reduction in benefits or terminating the program entirely. If any change to or provision of these Terms is found invalid, void, or for any reason unenforceable, that change, or provision is severable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued membership after we change these terms constitutes your acceptance of the changes. If you do not agree to any changes, you must cancel your membership.
Read our full Privacy Notice, including the notice for the Northern Rewards Program.