Order Fulfillment Options
The Tools You Need When You Need Them:
Buy Online, Pick Up In Store
Your order will be ready in under 1 hour. We also offer curbside pickup.
Learn MoreDelivery to Your Door
We offer over 100,000 products online that we can ship directly to your home or business.
Learn MoreSame Day Delivery
Orders placed before 1pm will be delivered same day. We'll deliver up to 20 miles from the store.
Learn MoreBuy Online, Pickup in Store
How can I tell if a product is available for Buy Online Pick Up in Store?
Look for the “Store Pick Up” details including up-to-date availability at your nearby store(s) on the product page and in your cart for eligibility. If your entire order qualifies for Store Pick Up, then you will see the “Store Pick Up” option on the Delivery Options page during checkout. To qualify for Free Ship to Store, ALL of the items in your order must be “Stocked” items (not backordered or factory shipped). Also, if your order qualifies for Store Pick Up at your preferred store location you will not have the option to select Ship to Store.
Why doesn’t my order qualify for store pickup?
One or more items in your order are not available at your selected store location. To qualify for Store Pick Up all of your items must be in-stock at a single store location. Try ordering the items that qualify for Store Pick Up separately.
When will my order be ready for store pickup?
Orders that qualify for Store pickup (excludes Ship to Store) will be available within 1 hour after placing your order, but probably much sooner than that. Orders placed near or after store closing-time may not be available until the next business day. Orders placed on a day that the store is closed will not be available to pick up until the next day the store is open.
How will I know when my order is ready for pickup?
We will send you an “Order Ready for Store Pick Up” email notification when your order is ready to be picked up in the store. If you designated an alternate pickup person with a separate email address, they will get a notification as well. Please wait until you have received the notification before coming to the store to pick up your order.
Where should I go to pick up my order once I arrive at the store?
You may pick up your order inside at the register marked for “Order Pickup”, or you may park at a spot with a “Curbside Pickup” sign and call us. The store phone number is located on the sign and your “Order is Ready for Store Pick Up” email. A store associate will then load the items into your vehicle.
What do I need to bring to pick up my order?
You or your designated alternate pickup person will need a valid, government-issued ID (Driver's License, Military ID, etc.), a copy of your “Order Ready for Store Pick Up” email notification (printed or on your phone) and your original form of payment (if available). How long do I have to pick up my order?
How long do I have to pick up my order?
Orders placed for “Store Pickup” will be held for 5 business days from the time your order was placed. If the order is not picked up after 5 business days the order will be canceled, the items restocked on the shelves, and you will not be charged. You will receive an “Order Cancelled” email notification confirming the cancellation.
Can someone else pick up my order for me?
Yes. You may designate an alternate pickup person to pick up your order when you place your order online and choose the “Store Pick Up” option on the Delivery Options page during checkout. First name and last name are required. Additionally, you can enter their email address and phone number if you want them to be notified via email when the order is ready for pickup. If you choose “Ship to Store” you can designate an alternate pickup person to pick up your order by calling your store.
When will I be charged for my order?
If your entire order qualifies for Store Pickup, you will be charged once your order is picked up from the store. Ship to Store orders will be charged when the shipping process begins.
How do I cancel my order?
Please call the phone number listed with the store location information and a store associate will assist you with canceling your order. Please have your Order Confirmation number available to help speed up that process. You will receive an “Order Cancelled” email notification once the cancellation is confirmed.
What if I need to return an item(s) that I ordered?
Store Pick Up orders can be returned at any Northern Tool + Equipment store location. Please have your ID, Order Confirmation number and original form of payment with you when you return the item(s).
When will “Ship to Store” orders be delivered at the store?
Orders shipped to our stores typically take 7 – 15 business days depending on location and delivery schedule from our DCs. If you need your item(s) sooner than that, we recommend choosing a different fulfillment option.
Do you offer free shipping to your stores?
Yes. For store-stocked items that are not available for Store Pick Up and for additional items stocked only at our DCs, you will have the option to ship your order to a preferred store location.
Delivery to Your Door
How do I calculate my shipping charges?
We have a shipping calculator tool available on our product pages and also the shopping cart page. Some items cannot be shipped via standard ground, due to size, weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges. Shipping and handling rates are subject to change without notice.
If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
Each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
How long will it take to receive my order?
Estimated delivery times for credit-approved "In Stock" orders:
- Standard and Truck: See map of delivery times
- Priority: 2 - 3 Business Days
- Express: 1 - 2 Business Days
- Items shipped to store (Free Ship to Store): 5-12 Business Days
- Items shipped direct from manufacturer: Delivery times are listed on the item's product detail page. Note: Items shipped from the manufacturer are not available for shipment to Alaska or Hawaii.
- Parcel Post to Alaska and Hawaii: 30 Business Days
How long do backordered items take to ship?
It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.
How can I check the status of my order?
Go to My Orders. Either sign in to see your entire order history or look up a single order by entering your order number and bill-to zip code, and then click "Find My Order". If your order states a "Shipped" status it has left our warehouse. If your item(s) ship through UPS, FedEx, and YRC (truck) Freight, you will be able to track the package(s) by clicking “View Tracking”.
My order has shipped, but there is no other information available. When will the information come in?
Reasons can vary case by case, but you can assume the carrier has the order. For a standard ground shipment, the customer will receive an "Order Shipped" email when the distribution center processes the package. For example, if an order ships on a Friday after the last pickup for the day, the carrier likely would not process packages again until Monday, causing a temporary communication gap. If your order is factory-shipped, and you do not see a tracking number, please contact customer service.
Why hasn't my package moved for several days?
All carriers handle deliveries differently, but many will only make deliveries to certain locations once or twice per week, especially in remote areas. In such cases the carrier will hold shipments at their terminal (usually in a larger town or city) for a few days. When there is enough volume to justify sending a truck to deliver multiple packages in a service area, the carrier will run a truck to that small community.
Why does my package appear to go back and forth between the same cities?
Every time the carrier switches drivers on a route, their tracking system will show those changes as event scans. It will appear that the package is being handled several times and going back and forth between locations, but it is not. Most packages are handled no more than three times, from the time it is shipped up to delivery.
When can a trace be initiated on my shipment?
- 10 working days after ship date.
- Parcel Post - 14 working days after ship date.
Do you ship outside the United States?
Yes, Northern ships to most countries all over the world every day. Please call our sales team at 1-800-221-1589 for rates. Factory shipped items require a freight forwarder if shipping outside the 48 contiguous United States.
What shipping carriers do you offer?
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.
If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise curbside when a loading dock or ramp isn't available. The carrier will call and schedule the delivery when you'll have unloading help on hand.
Can I schedule my delivery?
If your delivery is sent via UPS, you can sign up with UPS My Choice® and if your delivery is sent via FedEx, you can sign up with FedEx Delivery Manager®, which gives you greater ability to track and schedule deliveries.
If your delivery is a truck shipment, the delivery company will call you to provide a delivery window. In most cases, scheduling a specific delivery time is not possible. You have the option to pick up your delivery at the carrier’s truck terminal, which many customers currently do. If you use this option, you are responsible for providing a trailer or vehicle that can handle large and heavy items.
Same Day Delivery
How do I select Same Day Delivery for my order?
You’ll have the ability to select Same Day shipping on the Delivery Options page during checkout.
Is there any limit on the number of items or size/weight of the items?
No, however the driver may require assistance unloading large or heavy items.
How far will you deliver?
There’s a 20-mile limit from the participating Northern Tool stores for the flat fee listed on the website.
What if I want a delivery outside of the 20-mile limit?
Deliveries outside the 20-mile radius are available but will incur an additional delivery charge. The Store Manager will provide you with the costs when they call to arrange the delivery.
Do I have to unload my order or is the driver required to help me?
Drivers are expected to unload the product. However, customers may be asked to assist on larger or heavy items.
Can the delivery be contactless?
Yes. Inform the Store Manager you would like contactless delivery when they call you to set up your delivery.
What if I order after 1pm?
Orders placed after 1pm will be delivered by 1pm the next business day.
What if I place my order on the weekend?
The same local delivery options are available on the weekend.
Is Northern Tool delivering my order?
No, Northern Tool uses a third-party provider for this service.
Do I have the option to add a liftgate with this service?
This may be an option in select cities, ask the store manager about the option when they call to arrange the delivery. Additional fees may apply.
I completed my Buy Online Pick Up In Store order and didn't realize Same Day Local delivery was an option, how do I add this service?
No problem. Call the store phone number listed on your order confirmation and a Store Associate will assist you.
The billing address is different than the address I need my order shipped to. How will you know where I want my order shipped to?
After the store receives your order, a Store Associate will call you for your delivery address. They will not automatically ship it to the address on the order.
Will someone contact me when they are on their way?
You will receive an email with your driver info. and delivery detail once the order has been assigned to a driver. If you provide a mobile phone number to the store manager, you’ll receive text alerts and be able to track your driver and package(s) in real time.
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