Order Fulfillment Options

Look for the “Store Pick Up” details including up-to-date availability at your nearby store(s) on the product page and in your cart for eligibility. If your entire order qualifies for Store Pick Up, then you will see the “Store Pick Up” option on the Delivery Options page during checkout. To qualify for Free Ship to Store, ALL of the items in your order must be “Stocked” items (not backordered or factory shipped). Also, if your order qualifies for Store Pick Up at your preferred store location you will not have the option to select Ship to Store.

One or more items in your order are not available at your selected store location. To qualify for Store Pick Up all of your items must be in-stock at a single store location. Try ordering the items that qualify for Store Pick Up separately.

Orders that qualify for Store pickup (excludes Ship to Store) will be available within 1 hour after placing your order, but probably much sooner than that. Orders placed near or after store closing-time may not be available until the next business day. Orders placed on a day that the store is closed will not be available to pick up until the next day the store is open.

We will send you an “Order Ready for Store Pick Up” email notification when your order is ready to be picked up in the store. If you designated an alternate pickup person with a separate email address, they will get a notification as well. Please wait until you have received the notification before coming to the store to pick up your order.

You may pick up your order inside at the register marked for “Order Pickup”, or you may park at a spot with a “Curbside Pickup” sign and call us. The store phone number is located on the sign and your “Order is Ready for Store Pick Up” email. A store associate will then load the items into your vehicle.

You or your designated alternate pickup person will need a valid, government-issued ID (Driver's License, Military ID, etc.), a copy of your “Order Ready for Store Pick Up” email notification (printed or on your phone) and your original form of payment (if available). How long do I have to pick up my order?

Orders placed for “Store Pickup” will be held for 5 business days from the time your order was placed. If the order is not picked up after 5 business days the order will be canceled, the items restocked on the shelves, and you will not be charged. You will receive an “Order Cancelled” email notification confirming the cancellation.

Yes. You may designate an alternate pickup person to pick up your order when you place your order online and choose the “Store Pick Up” option on the Delivery Options page during checkout. First name and last name are required. Additionally, you can enter their email address and phone number if you want them to be notified via email when the order is ready for pickup. If you choose “Ship to Store” you can designate an alternate pickup person to pick up your order by calling your store.

If your entire order qualifies for Store Pickup, you will be charged once your order is picked up from the store. Ship to Store orders will be charged when the shipping process begins.

Please call the phone number listed with the store location information and a store associate will assist you with canceling your order. Please have your Order Confirmation number available to help speed up that process. You will receive an “Order Cancelled” email notification once the cancellation is confirmed.

Store Pick Up orders can be returned at any Northern Tool + Equipment store location. Please have your ID, Order Confirmation number and original form of payment with you when you return the item(s).

Orders shipped to our stores typically take 7 – 15 business days depending on location and delivery schedule from our DCs. If you need your item(s) sooner than that, we recommend choosing a different fulfillment option.

Yes. For store-stocked items that are not available for Store Pick Up and for additional items stocked only at our DCs, you will have the option to ship your order to a preferred store location.

We have a shipping calculator tool available on our product pages and also the shopping cart page. Some items cannot be shipped via standard ground, due to size, weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges. Shipping and handling rates are subject to change without notice.

Each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.

Estimated delivery times for credit-approved "In Stock" orders:

• Standard and Truck: See map of delivery times
• Priority: 2 - 3 Business Days
• Express: 1 - 2 Business Days
• Items shipped to store (Free Ship to Store): 5-12 Business Days
• Items shipped direct from manufacturer: Delivery times are listed on the item's product detail page. Note: Items shipped from the manufacturer are not available for shipment to Alaska or Hawaii.
• Parcel Post to Alaska and Hawaii: 30 Business Days

It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.

Go to My Orders. Either sign in to see your entire order history or look up a single order by entering your order number and bill-to zip code, and then click "Find My Order". If your order states a "Shipped" status it has left our warehouse. If your item(s) ship through UPS, FedEx, and YRC (truck) Freight, you will be able to track the package(s) by clicking “View Tracking”.

Reasons can vary case by case, but you can assume the carrier has the order. For a standard ground shipment, the customer will receive an "Order Shipped" email when the distribution center processes the package. For example, if an order ships on a Friday after the last pickup for the day, the carrier likely would not process packages again until Monday, causing a temporary communication gap. If your order is factory-shipped, and you do not see a tracking number, please contact customer service.

All carriers handle deliveries differently, but many will only make deliveries to certain locations once or twice per week, especially in remote areas. In such cases the carrier will hold shipments at their terminal (usually in a larger town or city) for a few days. When there is enough volume to justify sending a truck to deliver multiple packages in a service area, the carrier will run a truck to that small community.

Every time the carrier switches drivers on a route, their tracking system will show those changes as event scans. It will appear that the package is being handled several times and going back and forth between locations, but it is not. Most packages are handled no more than three times, from the time it is shipped up to delivery.

• 10 working days after ship date.
• Parcel Post - 14 working days after ship date.

Yes, Northern ships to most countries all over the world every day. Please call our sales team at 1-800-221-1589 for rates. Factory shipped items require a freight forwarder if shipping outside the 48 contiguous United States.

Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.

No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise curbside when a loading dock or ramp isn't available. The carrier will call and schedule the delivery when you'll have unloading help on hand.

If your delivery is sent via UPS, you can sign up with UPS My Choice® and if your delivery is sent via FedEx, you can sign up with FedEx Delivery Manager®, which gives you greater ability to track and schedule deliveries.

If your delivery is a truck shipment, the delivery company will call you to provide a delivery window. In most cases, scheduling a specific delivery time is not possible. You have the option to pick up your delivery at the carrier’s truck terminal, which many customers currently do. If you use this option, you are responsible for providing a trailer or vehicle that can handle large and heavy items.

You’ll have the ability to select Same Day shipping on the Delivery Options page during checkout.

No, however the driver may require assistance unloading large or heavy items.

There’s a 20-mile limit from the participating Northern Tool stores for the flat fee listed on the website.

Deliveries outside the 20-mile radius are available but will incur an additional delivery charge. The Store Manager will provide you with the costs when they call to arrange the delivery.

Drivers are expected to unload the product. However, customers may be asked to assist on larger or heavy items.

Yes. Inform the Store Manager you would like contactless delivery when they call you to set up your delivery.

Orders placed after 1pm will be delivered by 1pm the next business day.

The same local delivery options are available on the weekend.

No, Northern Tool uses a third-party provider for this service.

This may be an option in select cities, ask the store manager about the option when they call to arrange the delivery. Additional fees may apply.

No problem. Call the store phone number listed on your order confirmation and a Store Associate will assist you.

After the store receives your order, a Store Associate will call you for your delivery address. They will not automatically ship it to the address on the order.

You will receive an email with your driver info. and delivery detail once the order has been assigned to a driver. If you provide a mobile phone number to the store manager, you’ll receive text alerts and be able to track your driver and package(s) in real time.