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Policies

  1. Does Northern Tool + Equipment accept donation requests?
  2. How do I link my website to NorthernTool.com?
  3. What are the warranties on products?
  4. What are this site's terms and conditions?
  5. What are my responsibilities for legal compliance?
  6. What is Northern Tool's Customer Satisfaction Policy?
  7. What is your low price guarantee?
  8. What is your payment policy?
  9. What payment methods do you accept?
  10. Where can I get an item that I purchased from Northern Tool repaired?
1. Does Northern Tool + Equipment accept donation requests?
Northern Tool + Equipment believes strongly in supporting worthwhile organizations, charities and community events. To show our support, we contribute annually to several non-profit agencies as well many specific events in numerous communities around the USA. Additionally, we contribute to many worthy causes brought to our attention by our employees. While we would like to show our support to all who request it, we have budgeted guidelines to which we must adhere.
2. How do I link my website to NorthernTool.com?
Join our free affiliate program and earn cash by promoting our brand and products on your site.
3. What are the warranties on products?
  • Products not manufactured by Northern Tool + Equipment:

    These products are warranted by the manufacturer. It is suggested the user contact the product manufacturer or an authorized servicer of the product for questions on proper use and/or maintenance.

  • Products manufactured by Northern Tool + Equipment:

    These products are warranted by Northern Tool + Equipment. The warranty period is as stated in the product’s specific revision owner’s manual. Warranty service work must be approved by Northern Tool + Equipment prior to initiating said service. Contact Customer Care at 800-270-0810 for both approval and/or service referral options. Northern Tool + Equipment can request pictures or additional information of the product prior to completing any warranty repairs.


Northern Tool + Equipment nor any product manufacturer can be held responsible for customer misuse of merchandise. Misuse can include, but is not limited to, incorrect installation, lack of maintenance, incorrect start-up procedure, and incorrect assembly.

Engines warranties are voided when installed on a go-kart or mini-bike.

4. What are this site's terms and conditions?
Please read our Terms and Conditions page. By accessing this site you accept these terms of use.
5. What are my responsibilities for legal compliance?
Northern Tool does not in any way warrant that you, the buyer, can lawfully purchase, possess, carry or use air rifles or pistols, blackpowder items, crossbows, slingshots, blowguns, knives or any other item that you may order, under any applicable state and/or local laws. You as buyer warrant that you have checked those laws, that you are of legal age to purchase these items and that you are not under any legal disability which would in any way affect your ability to lawfully purchase them.
6. What is Northern Tool's Customer Satisfaction Policy?
We want you to be pleased with your order. If you are not satisfied, call or write to us within 45 days for authorization to return or exchange your merchandise. See our Returns Policy for details.
7. What is your low price guarantee?
Guaranteed Lowest Prices! If, within 30 days of purchase, you find the identical product nationally advertised for less by one of our competitors, we will refund you 110% of the difference! *To receive your refund, email a copy or link to the advertisement with the offer’s expiration date visible, together with a copy of your invoice to: lowprice@northerntool.com. You can also mail a copy of the advertisement and your invoice to Northern Tool & Equipment Co. Marketing Department, P.O. Box 1499, Burnsville, MN 55337-0499. *Refund valid on retail price of item only, minus all applied discounts including coupons. Not valid on shipping charges. Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, price quotes, coupons, rebates, auction web sites, items that include free shipping, member club pricing or when sold below manufacturer minimum advertised pricing policy. Competitor product must be available and in-stock at time of rebate claim. Please allow 6 weeks for processing.
8. What is your payment policy?
  • When you provide a check as payment, you authorize Northern Tool + Equipment to use information from the check for a one-time electronic funds transfer from the account or to process as a check. When we use the information from a check for electronic funds transfer, funds may be withdrawn from the account as soon as the same day payment is received, and you will not receive the check back. If the check is deposited, we reserve the right to verify funds with your bank before shipping, which may cause a delay of up to ten (10) business days. There is a $30 service charge for all returned checks.
  • All orders are processed assuming they will be shipped complete. However, backorders do occur and these items will be shipped as we receive them.
  • All non-truck orders paid by credit card will be charged when the order has shipped.
9. What payment methods do you accept?
  • We accept Visa, MasterCard, Discover, American Express, NT Net 30 Account, and Northern Tool Card.
  • PayPal
  • Purchase orders are accepted via our 24-hour, toll-free sales line at 1-800-221-0516. All purchases must be prepaid prior to shipping.
  • You can use a Northern Tool Gift Card (up to two cards per order).
10. Where can I get an item that I purchased from Northern Tool repaired?
Northern Tool offers parts and service at many of our stores. Find a store near you and learn more about what services we offer on our service center page.