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Ordering + Payment

Frequently asked questions.

Shopping Questions

  1. How do I know if an item is in stock?
  2. Why does the product item# appear differently in the catalog than on the website?
  3. Why would the price for an item on the website be different from the price in the print catalog?
  4. Where can I receive answers to questions that I have about a particular product?

Checking Out Questions

  1. What are the steps to place an order?
  2. How do I use a keycode?
  3. Can I place an order now and have it held to be shipped at a later date?
  4. What payment methods do you accept?
  5. Where/how can I use my Northern Tool Gift Cards?
  6. When will my credit card be charged?

Post-Purchase Questions

  1. How do I cancel or change an order?
  2. How long does it take to receive my order when sending check or money order?
  3. How will I know when Backordered items in my order are in stock? And shipped?
  4. If I have more than one item on my order and an item(s) is on backorder, do I get charged shipping twice?
  5. How do I obtain an invoice for my order?
  6. Do you sell parts for your items? How do I order them?

Shopping Questions

1. How do I know if an item is in stock?
An item's stock status is indicated on the product page and in the "Delivery Estimate" column within the shopping cart.
2. Why does the product item# appear differently in the catalog than on the website?

The item# in our catalogs will also contain the catalog reference number (example: 165911-2751). We omit the catalog reference number on the website since it doesn't apply.

Note: when searching for an item# on the website, please omit the catalog reference number and the dash.

3. Why would the price for an item on the website be different from the price in the print catalog?

Pricing can differ online from the catalogs due to sales and offers we have for our internet customers. We also have exclusive specials for our Email Deals subscribers.

Aside from sales, our internet pricing matches the prices in our most current catalogs. If you have a valid catalog with different pricing, please use our catalog order form and enter in your catalog number, including the four digit suffix.

4. Where can I receive answers to questions that I have about a particular product?
  • Product information is available on our product pages including detailed product descriptions, features + benefits, key specs, application images, videos and product manuals.
  • Contact our product experts by calling 1-800-221-0516.
  • Activate an online chat session (7AM – 10PM CT, Monday - Saturday | 8AM – 10PM CT, Sunday).

Checking Out Questions

5. What are the steps to place an order?

Ordering at NorthernTool.com is quick, easy and secure. Use our Catalog Order Form or simply follow these steps to place your order.

  1. To add an item to your shopping cart, click the “Add to Cart” button on any product page, or product listing page.
  2. When you are finished shopping, click the "Cart" icon at the top of the screen. Review the contents of your cart and provide a keycode at this time if you have one.
  3. Click the “Checkout” button on your shopping cart.
  4. Sign in to your online account, create a new online account, or continue checking out as a guest by not creating a password.
  5. Verify your billing and shipping address. Change these addresses when necessary.
  6. Select a shipping option, then click the “Continue Checkout” button.
  7. Use a gift card, PayPal, or credit card to pay for your order, then click the “Place Order” button.
  8. Print your order confirmation* receipt for your records.

*NorthernTool.com will send you order confirmation and status updates via email to the email address provided in your billing address. In addition, customers with an online account will receive email notification when their in-stock orders have shipped.

6. How do I use a keycode?
The "Add Keycode" field is located on the shopping cart before you click "Checkout" button. Expand the "Add Keycode" box, enter your keycode, and click "Apply". If your keycode is valid, you will see a confirmation message in the box.
7. Can I place an order now and have it held to be shipped at a later date?
No, we are unable to hold orders. Once the order is placed and approved by our accounting department it will be sent to the warehouse for processing.
8. What payment methods do you accept?
  • We accept the following credit cards: Visa, MasterCard, Discover, American Express, NT Net 30 Account, and Northern Tool Card.
  • PayPal
  • You can use a Northern Tool Gift Card (up to two cards per order).
  • Purchase orders are accepted via our 24-hour, toll-free sales line at 1-800-221-0516. All purchases must be prepaid prior to shipping.
9. Where/how can I use my Northern Tool Gift Cards?

  • Physical gift cards are sent via USPS and can be used to make purchase online, via phone or at any of our Northern Tool stores.
  • E-gift cards are sent via email and can be used to make purchase online, via phone or at any of our Northern Tool stores.

When redeeming your Northern Tool Gift Cards online you may use up to two cards on one purchase. To redeem your gift cards via phone, please call toll free 1-800-221-0516.

10. When will my credit card be charged?
Your credit card is charged at the time the items are shipped. If your order includes items shipped directly from the manufacturer, your card will be charged when the order is processed.

Post-Purchase Questions

11. How do I cancel or change an order?
Please contact Customer Care:
  • Call 1-800-222-5381 (7AM - 6PM CT, Monday - Friday | 7AM - 3PM CT, Saturday).
  • Activate an online chat session (8AM - 4PM CT, Monday - Friday).
12. How long does it take to receive my order when sending check or money order?
  • Check: typically takes approximately two to three weeks upon receipt.
  • Money Order: typically takes approximately two weeks upon receipt.
13. How will I know when Backordered items in my order are in stock? And shipped?

Items temporarily out of stock go on a backorder status. You will not be charged for the backordered items or their shipping costs until the items have shipped.

  • If an email address was provided with your order, we will notify you via email when the order has shipped.
  • If an email address was not provided with your order, we will not contact you when the order has shipped.
  • Checking the status of your order can be done by visiting our My Orders page at any time.
  • Contact Customer Care with questions about your order or your order status:
    • Call 1-800-222-5381 (7AM – 6PM CT, Monday - Friday | 7AM – 3PM CT, Saturday).
    • Activate an online chat session (8AM - 4PM CT, Monday - Friday).
    • Visit our Contact Us page to email your inquiry.
14. If I have more than one item on my order and an item(s) is on backorder, do I get charged shipping twice?

Yes, you are charged shipping fees only once an item ships out. You are not charged any additional shipping fees from what was quoted at the time of the order. The shipping cost is prorated.

15. How do I obtain an invoice from my order?

Look up your order by logging in to your account, or providing a combination of your order number/customer number and ZIP code on our order status page. Next to your order summary you will see a white "Email Invoice" button. When clicked, it will present you with a layer. Put in only one email address at a time, and click "Send Invoice". Please allow up to 5 minutes for the invoice to arrive. Add CustomerCare@NorthernTool.com to your contacts to ensure it does not go into your spam filter. You can print or forward the invoice from your email client.

16. Do you sell parts for your items? How do I order them?
  • Replacement parts can be ordered by calling 1-800-657-0516 (7AM - 6PM CT, Monday - Friday | 7AM - 3PM CT, Saturday).
  • If possible, have the item#, model# or part# ready. This will assist us in locating the replacement parts for you.
  • Learn more about how to order replacement parts.