Product Returns

Returns Policy

Eligible products may be returned within 60 days of receipt for a refund or exchange. Products should be returned unused and in their original condition. A restocking fee of up to 15% may apply to products that are not defective or are returned used, opened, incomplete or without their original packaging.

Factory-shipped products require approval from the manufacturer before they can be returned and should not be returned directly to Northern Tool. These products may also be subject to a restocking fee of up to 15%.

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Return Exceptions

• Severe Weather and Natural Disasters: During the threat or occurrence of a severe weather event or natural disaster, sales of generators, chainsaws and water pumps may be designated as final. This applies to purchases made in Northern Tool stores, by phone or online, including products shipped to a customer or picked up at a store.
  
  These restrictions help preserve the availability of critical equipment for customers and communities that need it during an emergency. Manufacturer warranty coverage remains in effect, and eligible product service claims will be honored and processed according to the manufacturer’s warranty policy.
• Gas and Diesel-Powered Products: Gas and diesel-powered products cannot be returned to Northern Tool after they have been fueled or oiled. Products that have been fueled or oiled must be taken to an authorized service center for evaluation and repair, which may be covered under the manufacturer’s warranty.
• Custom Orders: Custom and built-to-order products are nonreturnable. This includes products ordered with a customer-requested finish, color, size, configuration or other specific attribute.
• Other Nonreturnable Products: NorTrac equipment, surface cleaners, gang reels, winches, reconditioned forklifts, books, DVDs, CDs, videos, blueprints, clearance items and electronic auction items are nonreturnable.

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How To Return Your Purchase

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