Ordering + Payment

The item# in our catalogs will also contain the catalog reference number (example: 165911-2751). We omit the catalog reference number on the website since it doesn't apply.

Note: when searching for an item# on the website, please omit the catalog reference number and the dash.

Pricing can differ online from the catalogs due to sales and offers we have for our internet customers. We also have exclusive specials for our Email Deals subscribers.

Aside from sales, our internet pricing matches the prices in our most current catalogs. If you have a valid catalog with different pricing, please use our catalog order form and enter in your catalog number, including the four digit suffix.

Product information is available on our product pages including detailed product descriptions, features + benefits, key specs, application images, videos and product manuals.

Still need help? Contact our product experts by calling our toll-free sales line at 1-800-221-0516. The Sales Department is available Mon - Fri: 7am - 7pm CT, Sat - Sun: 8am - 5pm CT.

If you do not have a password-protected online account with us, you are a guest customer in our system. We save shopping carts for guest customers on their device for 60 days. As a guest, your cart will not carry over from device to device. If you'd like to save your cart for longer than 60 days, or wish to view your cart on a different device, create an account now.

If you are a registered customer (meaning you have a password-protected online account), we will save your shopping cart for as long as you have your account, or until you place your next order.

While items you select generally will remain in your cart, pricing may change: the items you selected may be re-priced due to our sale schedule. In some cases, an item may become obsolete; if that happens, the items are removed from your cart.

The "Add Keycode" field is located on the shopping cart before you click "Checkout" button. Expand the "Add Keycode" box, enter your keycode, and click "Apply". If your keycode is valid, you will see a confirmation message in the box.

No, we are unable to hold orders. Once the order is placed and approved by our accounting department it will be sent to the warehouse for processing.

• Credit cards: Visa, MasterCard, Discover, American Express, and Northern Tool MasterCard
• Northern Tool Commercial Account
• PayPal
• Northern Tool Gift Card (up to two cards per order)
• Purchase orders are accepted via our toll-free sales line at 1-800-221-0516. The Sales Department is available Mon - Fri: 7am - 7pm CT, Sat - Sun: 8am - 5pm CT. All purchases must be prepaid prior to shipping.

• Physical gift cards are sent via USPS and can be used to make purchase online, via phone or at any of our Northern Tool stores.
• E-gift cards are sent via email and can be used to make purchase online, via phone or at any of our Northern Tool stores.

When redeeming your Northern Tool Gift Cards online you may use up to two cards on one purchase. To redeem your gift cards via phone, please call toll free 1-800-221-0516. You can check the balance of your gift card using our gift cards page or on the payment page during checkout.

Your credit card is charged at the time the items are shipped. If your order includes items shipped directly from the manufacturer, your card will be charged when the order is processed.

A check typically takes 2-3 weeks upon receipt and a money order typically takes 2 weeks upon receipt.

Items temporarily out of stock go on a backorder status. You will not be charged for the backordered items or their shipping costs until the items have shipped.

• If an email address was provided with your order, we will notify you via email when the order has shipped.
• If an email address was not provided with your order, we will not contact you when the order has shipped.
• Checking the status of your order can be done by visiting our My Orders page at any time.
• Contact Customer Care with questions about your order or your order status.

Yes, you are charged shipping fees only once an item ships out. You are not charged any additional shipping fees from what was quoted at the time of the order. The shipping cost is prorated.

Look up your order by logging in to your account, or providing a combination of your order number/customer number and ZIP code on our order status page. Next to your order summary you will see a white "Email Invoice" button. When clicked, it will present you with a layer. Put in only one email address at a time, and click "Send Invoice". Please allow up to 5 minutes for the invoice to arrive. Add CustomerCare@NorthernTool.com to your contacts to ensure it does not go into your spam filter. You can print or forward the invoice from your email client.

Replacement parts can be ordered by calling our toll-free sales line at 1-800-657-0516.

If possible, have the item#, model# or part# ready. This will assist us in locating the replacement parts for you. Learn more about how to order replacement parts.